Frequently Asked Questions
Is Data Deposit Box here to stay?
Absolutely. Data Deposit Box is a profitable company experiencing continuous month-over-month revenue growth. Such profit is a direct result of operating efficiencies and processes that will allow Data Deposit Box to scale proportionately with international growth. Expect Data Deposit Box to continue to be a major player in the online backup market for years to come. ↑ top
How is my bill calculated?
Your bill is calculated as a monthly average of your daily space usage. If you delete something part way through the month, it will be factored into the average. If you are still within the free trial, there is no charge, of course. ↑ top
How secure is my data?
All data being backed up is compressed and encrypted before leaving your PC. Data is stored at the data center in this encrypted form. Authentication traffic between your PC and the data center is also encrypted. Restores via the web interface are protected using encryption. Data Deposit Box uses only the best encryption technology available. At no time will usernames, passwords or data be sent out over the Internet in unencrypted form.
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Can anyone else access my data?
Only if you give someone your password. Passwords are encrypted so you are the only one with access to your password.
See 'How does file-sharing work' to learn about how you can selectively share individual files, but not all your data, with other people. ↑ top
Where is my data kept?
Your data is kept in a state-of-the-art data center alongside the systems of several telephone and communications companies. This highly secure physical infrastructure includes several levels of access control and round-the-clock security officers. Your data is stored at DATA DEPOSIT BOX's data center and only you have access. All data stored at the data center and any communication with the data center is two-way encrypted. ↑ top
Will the backup work through my firewall?
The Backup Client was designed to be firewall friendly. If the firewall is configured to allow outgoing web traffic on ports 80 and 443 (which are required for browsers to function), the Backup Client will function correctly. ↑ top
Is the software web based?
You have both a Windows Backup Client and a Web Client. The Windows client provides the backup and simple restore functions. The Web Client provides more powerful restore options and allows you to manage your online data store.
The Web Client also provides advanced collaboration features such as sharing files and folders with colleagues, mailing of very large attachments and the ability to access your data from anywhere on the Internet.
↑ top Do backups have versioning?
Yes. You can configure the number of versions you wish to keep as well as the minimum amount of time between new versions. Through the web interface, you can restore any available version of the file. The number of versions are determined by your setup. It could be 28 days to years, depending on when you update your files. ↑ top
Do versions take up a lot of storage space?
Not really. Before we backup a new version of a file, we compare it to the previous version and only backup the data that changed. So if you have a 50Mb mail file, and then receive 10Kb worth of new messages, we only backup the 10Kb that changed.
↑ top Are backups scheduled?
No. Backups are continuous rather than scheduled. The Backup Client continuously monitors your hard drive while you work. When it notices a file that has changed (within set parameters), it backs it up immediately. ↑ top
Will it slow down my PC?
No. The Backup Client has a feature that suspends the backup when the PC is in use. When you use the keyboard or mouse, Data Deposit Box pauses. When you stop to answer the phone, backup continues.
And since we backup the files as they change, the amount of data being sent through your Internet connection is kept to a minimum. Most people can't tell a backup is in progress.
↑ top What if the backup gets interrupted?
Backups stop and resume automatically. If you unplug your laptop halfway through backup of a large file, the backup continues where it left off when you plug it back in. This is especially useful during the initial backup, which may take some time to complete. ↑ top
What if I have dial-up Internet?
Because backups are compressed, incremental and interruptible, they work quite well on a dial-up connection. If you have a lot of data, you may find that your initial backup takes quite some time. Rest assured that it will get done. Once the initial backup is done, only individual file changes have to go up. So the amount of data going out through your modem is small. ↑ top
What folders should I back up?
When you install the software, it will automatically locate popular folders like 'My Documents', 'Desktop', 'Favorites', 'Outlook', etc. You have the ability to choose your own selections and change them at any time.
We recommend you only backup data files. The system will automatically exclude Program and Operating System files. These generally don't need to be backed up as you can easily reinstall them from the original media. ↑ top
Can I back up more than one PC?
Yes. We do not charge for the number of PCs you back up. You only pay for the storage they use.
Online data is stored in separate volumes that are sorted by PC name and drive letter. If you have a similar file with the same name on more than one PC, there is no danger of the files overwriting each other. ↑ top
What operating systems are supported?
The Backup Client will run on any version of Microsoft Windows from Windows 95 onward and Mac OS X Leopard 10.5.7 or higher. ↑ top
How easy is it to restore a file?
Very easy. You just a right click the Data Deposit Box icon at the bottom of the screen, select 'Restore', find the file in the tree and checkmark it. Then you click Restore. That's it.
To retrieve a previous version of a file, login to the web site; select 'My Data', find the file in the tree; click on the file link, then click the "Download" button. That's it.
↑ top How does file-sharing work?
Once your data has been backed up, you have the ability to share selected portions of it with whomever you want. You can share individual files or folders.
In the 'Online Storage' section of the Web Client, you can mark a file as 'Sharable', and assign it a separate password. The system will give it a unique URL for download and even send an email to the recipient with a link. The system maintains a log of who downloaded it and when. Sharing of folders is similar. ↑ top
Why does this help me with very large email attachments?
If you need to send a large file to someone, but his or her email will not allow large attachments, use the file-sharing feature of the Web Client. Mark it as 'Sharable' and email the recipient a link to the file. They simply click the link to download the attachment. ↑ top
How does Data Deposit Box help my business comply with the HIPAA security and privacy rules?
Data Deposit Box is a tool which can be used to help your business achieve HIPAA compliance. Compliance has as much to do with how you use the tool as it does the tool itself. In terms of security and privacy, we meet all the HIPAA requirements. We have a substantial number of Medical practices as customers.
All data is encrypted before it leaves your PCs or Servers. Data is stored in this encrypted form on our storage arrays. There is no way that any of our people can access the data. Please see the Security page on our web site for more on this.
In terms of retention and those types of issues, you need to keep HIPAA in mind as you use our service. For Example, you have the ability to delete unwanted data on our service which may go against the HIPAA requirements. We never delete any data that has been backed-up and therefore comply broadly with HIPAA, it really depends on what portions of HIPAA you specifically need to comply with.↑ top
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